*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--bg:#fbfaf6;--surface:#fff;--ink:#15140d;--ink-soft:#5a5851;--ink-muted:#8a877e;--border:#e8e5dc;--green:#0c6b58;--green-tint:#e7f0ed;--honey:#dd8e1e;--error:#dc2626;--radius:8px;--shadow:0 1px 3px #0000001a, 0 1px 2px #0000000f;--font-title:"Schibsted Grotesk", sans-serif;--font-body:"Hanken Grotesk", sans-serif}body{font-family:var(--font-body);color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;font-size:15px;line-height:1.5}#root{min-height:100vh}.auth-wrapper{justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.auth-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);width:100%;max-width:380px;padding:40px 36px}.auth-title{font-family:var(--font-title);color:var(--ink);margin-bottom:4px;font-size:22px;font-weight:600}.auth-subtitle{color:var(--ink-muted);margin-bottom:28px;font-size:14px}.auth-form{flex-direction:column;gap:16px;display:flex}.field{flex-direction:column;gap:6px;display:flex}.field label{color:var(--ink);font-size:13px;font-weight:500}.field input{border:1px solid var(--border);border-radius:var(--radius);color:var(--ink);background:var(--surface);outline:none;padding:9px 12px;font-size:14px;transition:border-color .15s}.field input:focus{border-color:var(--green);box-shadow:0 0 0 3px #0c6b581a}.auth-error{color:var(--error);border-radius:var(--radius);background:#dc26260f;padding:8px 12px;font-size:13px}.auth-success{color:var(--green);background:var(--green-tint);border-radius:var(--radius);padding:8px 12px;font-size:13px}.auth-link{color:var(--green);cursor:pointer;text-align:left;background:0 0;border:none;padding:0;font-size:13px}.auth-link:hover{text-decoration:underline}.btn-primary{background:var(--green);color:#fff;border-radius:var(--radius);cursor:pointer;border:none;padding:10px 16px;font-size:14px;font-weight:500;transition:background .15s}.btn-primary:hover:not(:disabled){background:#0a5a4a}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.btn-ghost{color:var(--ink-muted);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;background:0 0;padding:7px 14px;font-size:13px;transition:background .15s,color .15s}.btn-ghost:hover{background:var(--bg);color:var(--ink)}.dashboard-wrapper{flex-direction:column;height:100vh;display:flex;overflow:hidden}.dashboard-header{background:var(--surface);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;height:56px;padding:0 24px;display:flex}.dashboard-logo{font-family:var(--font-title);color:var(--ink);font-size:16px;font-weight:600}.dashboard-user{align-items:center;gap:12px;display:flex}.dashboard-user span{color:var(--ink-muted);font-size:13px}.dashboard-main{flex:1;width:100%;max-width:900px;margin:0 auto;padding:48px 32px}.dashboard-main h2{font-family:var(--font-title);margin-bottom:8px;font-size:24px;font-weight:600}.muted{color:var(--ink-muted);font-size:14px}.merchant-layout{flex:1;display:flex;overflow:hidden}.merchant-sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:240px;display:flex;overflow-y:auto}.sidebar-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:16px 16px 12px;display:flex}.sidebar-header h3{font-family:var(--font-title);text-transform:uppercase;letter-spacing:.05em;color:var(--ink-muted);font-size:13px;font-weight:600}.btn-sm{padding:4px 8px;font-size:13px}.sidebar-msg{padding:12px 16px}.merchant-list{padding:8px 0;list-style:none}.merchant-item{cursor:pointer;text-align:left;background:0 0;border:none;justify-content:space-between;align-items:center;gap:8px;width:100%;padding:9px 16px;transition:background .12s;display:flex}.merchant-item:hover{background:var(--bg)}.merchant-item.active{background:var(--green-tint)}.merchant-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.badge{background:var(--green-tint);color:var(--green);border-radius:4px;flex-shrink:0;padding:2px 6px;font-size:11px;font-weight:500}.badge-off{color:var(--ink-muted);background:#8a877e1f}.merchant-detail{flex:1;padding:32px 40px;overflow-y:auto}.detail-empty{justify-content:center;align-items:center;height:100%;display:flex}.merchant-form{max-width:720px}.form-header{margin-bottom:28px}.form-header h2{font-family:var(--font-title);font-size:22px;font-weight:600}.form-grid{grid-template-columns:1fr 1fr;gap:16px 24px;margin-bottom:16px;display:grid}.field textarea{border:1px solid var(--border);border-radius:var(--radius);color:var(--ink);background:var(--surface);resize:vertical;outline:none;width:100%;padding:9px 12px;font-family:inherit;font-size:14px;transition:border-color .15s}.field textarea:focus{border-color:var(--green);box-shadow:0 0 0 3px #0c6b581a}.field-checkbox{margin-bottom:16px}.checkbox-label{cursor:pointer;align-items:center;gap:8px;font-size:14px;display:flex}.checkbox-label input[type=checkbox]{width:16px;height:16px;accent-color:var(--green);cursor:pointer}.field-full{margin-bottom:24px}.form-footer{align-items:center;gap:16px;display:flex}.save-ok{color:var(--green);font-size:13px}.error-msg{color:var(--error);font-size:13px}.kb-section{border-top:1px solid var(--border);max-width:720px;margin-top:48px;padding-top:32px}.kb-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.kb-header h3{font-family:var(--font-title);font-size:17px;font-weight:600}.kb-empty{margin-bottom:8px}.kb-section-desc{color:var(--ink-muted);margin:-4px 0 12px;font-size:13px;line-height:1.4}.kb-progress{margin:16px 0 20px}.kb-progress-top{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.kb-progress-count{font-family:var(--font-title);color:var(--ink);font-size:13px;font-weight:500}.kb-progress-bar{background:var(--border);border-radius:3px;height:6px;margin-bottom:10px;overflow:hidden}.kb-progress-fill{background:var(--green);border-radius:3px;height:100%;transition:width .4s}.kb-progress-note{color:var(--ink-muted);font-size:12px;line-height:1.5}.kb-std-header{align-items:center;gap:8px;margin-bottom:14px;display:flex}.kb-std-icon{flex-shrink:0;font-size:16px}.kb-std-title{font-family:var(--font-title);color:var(--ink);flex:1;font-size:14px;font-weight:600}.kb-status-badge{white-space:nowrap;border-radius:4px;flex-shrink:0;padding:3px 8px;font-size:11px;font-weight:500}.kb-status-done{background:var(--green-tint);color:var(--green)}.kb-status-example{color:#2563eb;background:#eff6ff}.kb-status-empty{background:var(--bg);color:var(--ink-muted);border:1px solid var(--border)}.kb-example-box{background:var(--bg);border:1px solid var(--border);border-radius:8px;margin-bottom:4px;padding:12px 14px}.kb-example-label{color:var(--ink);margin-bottom:6px;font-size:12px;font-weight:500}.kb-example-hint{color:var(--ink-muted);font-weight:400}.kb-example-text{color:var(--ink-soft);white-space:pre-wrap;margin-bottom:10px;font-size:13px;line-height:1.55}.kb-use-example-btn{font-family:var(--font-body);color:var(--green);border:1px solid var(--green);cursor:pointer;background:0 0;border-radius:6px;padding:4px 10px;font-size:12px;font-weight:500;transition:background .12s}.kb-use-example-btn:hover{background:var(--green-tint)}.kb-example-confirm{width:100%}.kb-example-confirm-text{color:var(--ink-soft);margin-bottom:10px;font-size:13px;line-height:1.5}.kb-custom-label{font-family:var(--font-title);color:var(--ink-muted);text-transform:uppercase;letter-spacing:.04em;margin:24px 0 12px;font-size:13px;font-weight:500}.kb-list{flex-direction:column;gap:16px;display:flex}.kb-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.kb-card-row{align-items:flex-end;gap:16px;margin-bottom:14px;display:flex}.kb-field-title{flex:1}.kb-field-order{flex-shrink:0;width:80px}.kb-field-order input{width:100%}.kb-field-active{flex-shrink:0;padding-bottom:2px}.kb-card-footer{justify-content:space-between;align-items:center;gap:12px;margin-top:14px;display:flex}.kb-card-actions{gap:8px;margin-left:auto;display:flex}.btn-danger-ghost{color:var(--error);border-radius:var(--radius);cursor:pointer;background:0 0;border:1px solid #dc26264d;padding:7px 14px;font-size:13px;transition:background .15s,border-color .15s}.btn-danger-ghost:hover{border-color:var(--error);background:#dc26260f}.mv-page{background:var(--bg);flex-direction:row;min-height:100vh;display:flex}.mv-sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;flex-shrink:0;width:220px;height:100vh;display:flex;position:sticky;top:0;overflow-y:auto}.mv-sidebar-logo{font-family:var(--font-title);color:var(--ink);padding:24px 20px 28px;font-size:18px;font-weight:600}.mv-nav{flex-direction:column;gap:2px;padding:0 10px;display:flex}.mv-nav-item{font-family:var(--font-body);color:var(--ink-soft);cursor:pointer;text-align:left;background:0 0;border:none;border-radius:6px;align-items:center;gap:10px;width:100%;padding:10px 12px;font-size:14px;font-weight:500;transition:background .12s,color .12s;display:flex}.mv-nav-item:hover{background:var(--bg);color:var(--ink)}.mv-nav-item.mv-nav-active{color:var(--green);background:var(--green-tint)}.mv-nav-icon{flex-shrink:0;width:18px;height:18px}.mv-sidebar-footer{border-top:1px solid var(--border);margin-top:auto;padding:16px 20px}.mv-sidebar-merchant{font-family:var(--font-title);color:var(--ink);text-overflow:ellipsis;white-space:nowrap;margin-bottom:10px;font-size:13px;font-weight:500;overflow:hidden}.mv-scroll{flex:1;padding:40px 32px 80px;overflow-y:auto}.mv-form{max-width:640px;margin:0 auto}.mv-page-title{font-family:var(--font-title);color:var(--ink);margin-bottom:28px;font-size:22px;font-weight:600}.mv-section{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px;padding:24px}.mv-section-title{font-family:var(--font-title);align-items:center;gap:8px;margin-bottom:16px;font-size:15px;font-weight:600;display:flex}.mv-optional{color:var(--ink-muted);background:var(--bg);border:1px solid var(--border);border-radius:4px;padding:2px 6px;font-size:11px;font-weight:500}.mv-note{color:var(--ink-muted);margin-bottom:16px;font-size:13px;line-height:1.5}.shopify-status{font-family:var(--font-body);border-radius:var(--radius);padding:10px 14px;font-size:14px;font-weight:500}.shopify-connected{color:var(--green);background:var(--green-tint)}.shopify-not-connected{color:var(--ink-muted);background:var(--bg);border:1px solid var(--border)}.tone-select{border:1px solid var(--border);border-radius:var(--radius);width:100%;color:var(--ink);background:var(--surface);cursor:pointer;appearance:auto;outline:none;padding:9px 12px;font-family:inherit;font-size:14px;transition:border-color .15s}.tone-select:focus{border-color:var(--green);box-shadow:0 0 0 3px #0c6b581a}.tone-preview{background:var(--green-tint);border-radius:var(--radius);border:1px solid #0c6b5826;margin-top:12px;padding:14px 16px}.tone-desc{color:var(--ink);margin-bottom:10px;font-size:13px;line-height:1.5}.tone-examples{flex-direction:column;gap:6px;list-style:none;display:flex}.tone-examples li{color:var(--ink-muted);border-left:2px solid #0c6b584d;padding-left:12px;font-size:13px;font-style:italic}.mv-save-row{align-items:center;gap:16px;margin-bottom:40px;display:flex}.mv-kb-block{margin-top:0}.suggested-kb{border-top:1px solid var(--border);margin-top:24px;padding-top:20px}.suggested-kb-label{font-family:var(--font-title);text-transform:uppercase;letter-spacing:.05em;color:var(--ink-muted);margin-bottom:10px;font-size:12px;font-weight:600}.suggested-kb-chips{flex-wrap:wrap;gap:8px;display:flex}.suggested-chip{background:var(--surface);border:1px solid var(--border);color:var(--ink);cursor:pointer;border-radius:20px;padding:6px 14px;font-size:13px;transition:background .12s,border-color .12s,color .12s}.suggested-chip:hover:not(:disabled){background:var(--green-tint);border-color:var(--green);color:var(--green)}.suggested-chip:disabled{opacity:.5;cursor:not-allowed}.custom-kb-add{margin-top:12px}.custom-kb-row{align-items:center;gap:8px;display:flex}.custom-kb-input{border:1px solid var(--border);border-radius:var(--radius);color:var(--ink);background:var(--surface);outline:none;flex:1;padding:9px 12px;font-family:inherit;font-size:14px;transition:border-color .15s}.custom-kb-input:focus{border-color:var(--green);box-shadow:0 0 0 3px #0c6b581a}.conv-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.conv-filters{gap:6px;display:flex}.conv-filter-btn{border:1px solid var(--border);font-family:var(--font-body);color:var(--ink-muted);cursor:pointer;background:0 0;border-radius:20px;padding:6px 14px;font-size:13px;font-weight:500;transition:background .12s,color .12s,border-color .12s}.conv-filter-btn:hover{color:var(--ink);border-color:var(--ink-muted)}.conv-filter-btn.conv-filter-active{background:var(--green-tint);color:var(--green);border-color:var(--green)}.conv-list{flex-direction:column;display:flex}.conv-row{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:14px 0;display:flex}.conv-row:last-child{border-bottom:none}.conv-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.conv-body{flex:1;min-width:0}.conv-cat{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:400;overflow:hidden}.conv-time{color:var(--ink-muted);white-space:nowrap;flex-shrink:0;font-size:12px;font-weight:400}.conv-badge{white-space:nowrap;border-radius:4px;flex-shrink:0;padding:3px 8px;font-size:11px;font-weight:500}.conv-badge-escalated{color:var(--honey);background:#dd8e1e1a}.conv-badge-resolved{background:var(--green-tint);color:var(--green)}.conv-link{color:var(--green);border:1px solid var(--green);border-radius:6px;flex-shrink:0;padding:4px 10px;font-size:12px;font-weight:500;text-decoration:none;transition:background .12s}.conv-link:hover{background:var(--green-tint)}.conv-empty{text-align:center;color:var(--ink-muted);padding:40px 24px;font-size:14px;line-height:1.6}.perf-container{max-width:760px;margin:0 auto}.perf-loading{padding:24px 0}.perf-empty{text-align:center;padding:56px 24px}.perf-empty-text{color:var(--ink-muted);max-width:320px;margin:0 auto;font-size:14px;font-weight:400;line-height:1.6}.perf-view{flex-direction:column;gap:12px;display:flex}.perf-header{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.perf-title{font-family:var(--font-title);color:var(--ink);align-items:center;gap:7px;font-size:18px;font-weight:500;display:flex}.perf-pill{color:var(--ink-muted);border:1px solid var(--border);border-radius:20px;padding:3px 10px;font-size:12px;font-weight:400}.perf-cards{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;display:grid}.metric-card{background:var(--surface);border:1px solid var(--border);border-radius:8px;flex-direction:column;gap:6px;padding:16px;display:flex}.metric-label{color:var(--ink-muted);font-size:13px;font-weight:400;line-height:1.3}.metric-value{font-family:var(--font-title);color:var(--ink);font-size:24px;font-weight:500;line-height:1}.metric-sub{color:var(--ink-muted);font-size:12px;font-style:italic;font-weight:400}.insight-grid{grid-template-columns:repeat(2,1fr);gap:16px;display:grid}@media (width<=700px){.insight-grid{grid-template-columns:1fr}}.perf-section{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px}.perf-section-title{font-family:var(--font-title);color:var(--ink);margin-bottom:14px;font-size:14px;font-weight:500}.bar-list{flex-direction:column;gap:10px;display:flex}.bar-row{align-items:center;gap:12px;display:flex}.bar-label{width:160px;color:var(--ink);text-overflow:ellipsis;white-space:nowrap;flex-shrink:0;font-size:13px;font-weight:400;overflow:hidden}.bar-track{background:var(--green-tint);border-radius:4px;flex:1;height:8px;overflow:hidden}.bar-fill{background:var(--green);border-radius:4px;height:100%;transition:width .4s}.bar-stat{color:var(--ink-muted);text-align:right;white-space:nowrap;flex-shrink:0;width:56px;font-size:13px;font-weight:400}.prod-list{flex-direction:column;gap:12px;display:flex}.prod-row{flex-direction:column;gap:5px;display:flex}.prod-row-top{align-items:center;gap:8px;display:flex}.prod-rank{color:var(--ink-muted);text-align:center;flex-shrink:0;width:16px;font-size:12px;font-weight:400}.prod-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;font-weight:400;overflow:hidden}.prod-count{color:var(--ink-muted);flex-shrink:0;font-size:13px;font-weight:400}.prod-bar-track{background:var(--green-tint);border-radius:3px;height:6px;margin-left:24px;overflow:hidden}.prod-bar-fill{background:var(--green);border-radius:3px;height:100%;transition:width .4s}.chart-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.chart-legend{color:var(--ink-muted);align-items:center;gap:4px;font-size:12px;font-weight:400;display:flex}.legend-dot{border-radius:2px;flex-shrink:0;width:10px;height:10px;display:inline-block}.week-chart{align-items:flex-end;gap:12px;height:92px;display:flex}.week-col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:6px;height:100%;display:flex}.week-bar-area{flex:1;justify-content:center;align-items:flex-end;width:100%;display:flex}.week-stack{border-radius:4px 4px 0 0;flex-direction:column;width:28px;display:flex;overflow:hidden}.week-bar-empty{background:var(--border);border-radius:2px;width:28px;height:3px}.week-label{color:var(--ink-muted);text-align:center;white-space:nowrap;font-size:11px;font-weight:400}.perf-callout{background:var(--green-tint);border-radius:8px;align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.perf-callout-icon{flex-shrink:0;font-size:15px;line-height:1.4}.perf-callout-text{color:var(--ink);font-size:13px;font-weight:400;line-height:1.5}.escalated-list{flex-direction:column;display:flex}.escalated-row{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:12px 0;display:flex}.escalated-row:last-child{border-bottom:none}.escalated-dot{background:var(--honey);border-radius:50%;flex-shrink:0;width:8px;height:8px}.escalated-cat{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:14px;font-weight:400;overflow:hidden}.escalated-time{color:var(--ink-muted);white-space:nowrap;flex-shrink:0;font-size:12px;font-weight:400}.escalated-link{color:var(--green);border:1px solid var(--green);border-radius:6px;flex-shrink:0;padding:4px 10px;font-size:12px;font-weight:500;text-decoration:none;transition:background .12s}.escalated-link:hover{background:var(--green-tint)}.escalated-empty{color:var(--ink-muted);padding:20px 0 8px;font-size:14px;line-height:1.5}.mv-empty-wrapper{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.mv-empty-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);text-align:center;width:100%;max-width:400px;padding:48px 40px}.mv-empty-icon{margin-bottom:16px;font-size:40px}.mv-empty-card h2{font-family:var(--font-title);margin-bottom:8px;font-size:18px;font-weight:600}.loading{min-height:100vh;color:var(--ink-muted);justify-content:center;align-items:center;font-size:14px;display:flex}.mv-bottom-nav{display:none}.mv-tab-item{cursor:pointer;color:var(--ink-muted);font-family:var(--font-body);background:0 0;border:none;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:3px;min-height:56px;padding:6px 4px;display:flex}.mv-tab-label{white-space:nowrap;text-overflow:ellipsis;max-width:100%;font-size:10px;font-weight:500;overflow:hidden}.mv-tab-item.mv-tab-active{color:var(--green)}.mv-mobile-logout{display:none}@media (width<=767px){:root{--mv-toast-bottom:80px}.mv-sidebar{display:none}.mv-scroll{padding:20px 16px 80px}.perf-container,.mv-form{max-width:none}.mv-bottom-nav{background:var(--surface);border-top:1px solid var(--border);z-index:100;padding-bottom:env(safe-area-inset-bottom,0px);display:flex;position:fixed;bottom:0;left:0;right:0}.perf-cards{grid-template-columns:repeat(2,1fr)}.form-grid{grid-template-columns:1fr}.mv-section{padding:14px 12px}.perf-section{padding:12px 14px}.kb-card{padding:14px 12px}.conv-header{flex-direction:column;align-items:flex-start;gap:10px}.conv-filters{flex-wrap:wrap}.conv-row,.escalated-row{flex-wrap:wrap;gap:4px 8px}.bar-label{width:90px}.week-chart{gap:8px}.week-label{font-size:9px}.btn-primary,.btn-ghost{min-height:44px}.conv-link,.escalated-link{min-height:36px}.mv-mobile-logout{flex-direction:column;align-items:flex-start;gap:8px;padding:20px 0 8px;display:flex}}